FAQ

Frequently Asked Questions

Are your products genuine?

Yes - 100%. We source all products through brand authorised technology distributors. Every product comes with full manufacturer warranty and is shipped directly from local Australian stock.

How long does delivery take?

We dispatch within 1 business day. Metro deliveries typically arrive in 2-4 business days, regional in 3-7 business days. See our Shipping Policy for full details.

Do you offer bulk pricing?

Yes - we offer trade pricing on orders of 10+ units. Email [sales@callcentrehq.com.au] with the products and quantities you need for a custom quote.

Will this headset work with my phone system?

Compatibility depends on your specific phone or softphone. Most modern call centre headsets work with leading platforms (Microsoft Teams, Zoom, Webex, RingCentral, 8x8, Genesys, Avaya, etc.) - but if you're unsure, just email us with your setup and we'll confirm before you buy.

What's the difference between Jabra and HP Poly?

Both are premium call centre brands with excellent quality. Jabra tends to lead in wireless innovation and noise cancelling. HP Poly (formerly Plantronics) has the longest heritage in call centre audio. For most use cases, either brand will serve you well - it often comes down to price and specific features. We're happy to recommend based on your needs.

Do I need a wireless or wired headset?

Wired headsets are cheaper, lighter, and never need charging - good for desk-based agents. Wireless (DECT or Bluetooth) lets agents step away from their desk while on a call - ideal for hot desking, supervisors who roam, or open-plan environments. We can help you decide.

Can I return a headset if it doesn't fit?

Yes - within 30 days of purchase, provided it's unused and in original packaging. See our Returns Policy for full details. Note: in-ear/earbud products can't be returned once unsealed for hygiene reasons.

What's the warranty on your products?

All products carry their full manufacturer warranty - typically 1-3 years depending on the product. Jabra and Poly headsets usually have 2-year warranties. Yealink phones come with 1-year warranties. Specifics are in each product description.

Do you ship to PO Boxes?

Some couriers can deliver to PO Boxes; others can't. We recommend providing a physical street address to avoid delivery issues. If you can only receive at a PO Box, contact us before ordering.

Can I change my order after placing it?

We dispatch fast (within 1 business day), so contact us as soon as possible if you need to change something. If your order hasn't been dispatched yet, we can usually update it. After dispatch, we'll need to process it as a return.

Do you offer demo units?

For larger orders (typically 25+ units), we may be able to arrange demo units through our distributors. Email [sales@callcentrehq.com.au] to discuss.

My question isn't here

Email us at info@callcentrehq.com.au - we usually reply within a few hours during business days.