Returns & Refunds Policy

Last updated: 05/05/2026

We want you to be completely happy with your purchase from Call Centre HQ. This policy explains your rights to return products and receive refunds.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns

We accept change-of-mind returns within 30 days of delivery, subject to the following:

• The product must be unused and in its original packaging

• All accessories, manuals, and original tags must be included

• Hygiene products (e.g. earbuds, in-ear headsets) cannot be returned for change of mind once unsealed

• A 25% restocking fee may apply

• Return shipping is at your cost

Faulty or incorrect products

If your product arrives faulty, damaged, or different from what you ordered, contact us within 48 hours of delivery. We'll arrange:

• Free return shipping

• A full refund or replacement (your choice)

• Or repair, where appropriate

How to start a return

Email returns@callcentrehq.com.au with:

• Your order number

• The product(s) you'd like to return

• The reason for return

• Photos if the item is faulty or damaged

We'll respond within 1 business day with a return authorisation number and instructions.

Refund processing

Once we receive and inspect your return, we'll process your refund within 10 business days to your original payment method. Bank processing times may add 1-3 days.

Warranty claims

All products carry their full manufacturer warranty (typically 1-3 years). For warranty claims after 30 days, we can either help you process the claim with the manufacturer, or in many cases handle it on your behalf. Contact us to find out the best path for your situation.