Privacy Policy

Last updated: 05/05/2026

Call Centre HQ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you use our website or place an order, we may collect:

• Your name, email address, phone number, and shipping address

• Payment information (processed securely by our payment providers - we do not store credit card numbers)

• Order history and product preferences

• Browsing data via cookies and analytics tools (see Cookies section)

• Communications you send us (emails, support enquiries)

How we use your information

We use your personal information to:

• Process and fulfil your orders

• Provide customer support

• Send order confirmations and shipping updates

• Send marketing emails (only if you've opted in - you can unsubscribe anytime)

• Improve our website and services

• Comply with our legal obligations

Who we share information with

We share your information only with parties necessary to fulfil your order or operate our business:

• Our distribution partner (Ingram Micro) for order fulfilment

• Couriers for delivery

• Payment processors (Shopify Payments, PayPal) for transactions

• Email and analytics providers for service operation

• Law enforcement if legally required

We never sell your personal information.

Cookies

Our website uses cookies and similar technologies to function correctly, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you

• Correct any inaccurate information

• Request deletion of your personal information (subject to legal retention requirements)

• Opt out of marketing communications

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at hello@callcentrehq.com.au.

Data security

We use industry-standard security measures to protect your personal information, including SSL encryption for all transactions and secure hosting via Shopify. However, no method of online transmission is 100% secure - we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact

Questions about this Privacy Policy? Email us at hello@callcentrehq.com.au.