Terms of Service

Last updated: 05/05/2026

Welcome to Call Centre HQ. By accessing or using our website (callcentrehq.com.au), you agree to these Terms of Service. Please read them carefully.

1. About us

Call Centre HQ is operated by Boston Data Pty Ltd (ABN 57 694 474 247). Throughout these terms, "we", "us", and "our" refer to Call Centre HQ.

2. Eligibility

To purchase from us you must be at least 18 years old, provide accurate information, and be authorised to use the payment method you provide.

3. Products and pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct pricing errors and update prices without notice. Product images are illustrative - actual products may vary slightly in appearance.

4. Orders and acceptance

Placing an order is an offer to purchase. We reserve the right to accept or decline any order at our discretion - including for reasons of stock availability, payment verification, or suspected fraudulent activity. Your order is accepted when we send a dispatch confirmation.

5. Stock availability

Our stock levels are updated regularly but are not always in real time. If a product becomes unavailable after you order, we'll contact you to offer an alternative, hold your order, or issue a full refund.

6. Payment

Payment is required at the time of purchase. We accept Visa, Mastercard, AmEx, Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed securely by our payment providers.

7. Delivery

Delivery terms are governed by our Shipping Policy. Risk of loss passes to you upon delivery.

8. Returns and warranties

Returns are governed by our Returns & Refunds Policy. All products carry their full manufacturer warranty in addition to your rights under Australian Consumer Law.

9. Intellectual property

All content on our website - including text, images, logos, and product information - is the property of Call Centre HQ or our suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use our content without written permission, except for personal browsing and shopping.

10. Limitation of liability

To the maximum extent permitted by law, our liability is limited to the price you paid for the relevant product. We are not liable for any indirect, consequential, or special damages. Nothing in these terms excludes your rights under the Australian Consumer Law.

11. Privacy

Our handling of your personal information is governed by our Privacy Policy.

12. Governing law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, Australia.

13. Changes to terms

We may update these terms from time to time. Continued use of our website after changes constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Email us at hello@callcentrehq.com.au.